Blog

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VoIP

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Applications

Mobile application development is focused on the creation of beautiful applications on IOS and Android. We believe that mobile applications must have excellent performance and speed. As such we optimise the code and reduce performance bottlenecks. Robustness of our applications is ensured through comprehensive testing procedures under significantly varying environmental conditions (bandwidth, device types, screen […]

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Message

We provide: Voicemail Voice messaging via outbound call and voicemail drop SMS SMSC integration and gateway USSD In-app notifications for developed mobile applications

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Auto attendant

Automatically attends to incoming calls to a company’s switch board. Calls are routed to the correct company, department or person. Can be DTMF or speech recognition. We provide: Full end-to-end system Speech recognition grammar Phonetic dictionary System analysis and fine tuning

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Conference

A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the […]

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Dialler

Algorithms On-demand dialling Event-based dialling Power dialling Predictive dialling Connected outbound calls can connect to: IVR Call centre agents Campaign setup and monitoring Setup numbers Reports on call statuses Once a call is connected, route the call to: IVR Call centre

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PABX

A private branch exchange (PBX) is a telephone exchange or switching system that serves a private organization and performs concentration of central office lines or trunks and provides intercommunication between a large number of telephone stations in the organization.[4] The central office lines provide connections to the public switched telephone network and the concentration aspect […]

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Voice logger

Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes). Although voice logging is usually performed on […]

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Call centre

A call centre or call centre is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt […]

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IVR

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers and conveys information and possibly routes calls to the appropriate recipient. IVRs allow customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their enquiries by following the IVR dialogue. […]

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