A call centre or call centre is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.
We offer design, implementation, motoring and roll-out services.
- Automatic call distribution (ACD)
- Skills-based routing
- Agent monitoring
Two types:
- Inbound
- Outbound
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