Speech analytics is the process of analyzing recorded calls to gather information, brings structure to customer interactions and exposes information buried in customer contact centre interactions with an enterprise. [1] Although it often includes elements of automatic speech recognition, where the identities of spoken words or phrases are determined, it may also include analysis of […]

If the speaker claims to be of a certain identity and the voice is used to verify this claim, this is called verification or authentication. On the other hand, identification is the task of determining an unknown speaker’s identity. In a sense speaker verification is a 1:1 match where one speaker’s voice is matched to […]

Speech Synthesis is the artificial production of human speech. A computer system used for this purpose is called a speech computer or speech synthesizer, and can be implemented in software or hardware products. A text-to-speech (TTS) system converts normal language text into speech; other systems render symbolic linguistic representations like phonetic transcriptions into speech. We […]

Speech recognition solutions discover the words in an audio signal. We often use speech recognition to replace or augment traditional DTMF-based IVR systems and knowing when to appropriately use each of them is vital for a good caller experience. Natural language processing (NLP) discovers meaning from the recognised audio utterances. This allows natural speech-enabled systems […]